Terms and Conditions

1Agreement to these Terms

These Terms and Conditions (“Terms”) govern your use of the online store at poplifeph.com (the “Store”) and every order you place through it. The Store is operated by Pop Asia Retail Corp. (“PopLife”, “we”, “us”, “our”).

By browsing the Store or placing an order you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Store.

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. By ordering you confirm that this is the case and that the details you give us are accurate.

2Products and pricing

We sell vinyl collectible figures and related merchandise. Product images are for illustration; slight differences in colour, finish and packaging can occur, and photographs may not show the exact production run you receive. Some products are offered in variants (for example Standard, Glow or Metallic finishes) at different prices, as shown on the product page.

All prices are in Philippine pesos (₱) and include value-added tax where it applies. Delivery fees are shown separately at checkout or, for courier-quoted delivery, confirmed after your order is packed (see Section 6). We may change prices at any time, but a change will not affect an order we have already confirmed.

Where a product is listed as Pre-order or Coming soon, the product page states the expected availability. Pre-order dates are estimates and may move with the manufacturer’s schedule; we will keep you informed and you may cancel an unshipped pre-order for a full refund of any amount paid.

If a product is displayed with an obviously incorrect price (for example ₱0 or a price far below its market value because of a typing or system error), we may cancel the order and refund anything paid, even after confirmation.

3Placing an order

When you complete checkout, you make an offer to buy the items in your cart. You will receive an order confirmation showing your order number, the items, the total, and how to pay. That confirmation acknowledges your order; it is not yet an acceptance.

We accept your order, and a contract is formed, when we confirm your payment (for Bank transfer, GCash or Maya orders) or when we dispatch the order (for Cash on Delivery). We may decline or cancel an order before acceptance for any reasonable cause, including stock unavailability, a suspected fraudulent or abusive order, a pricing error, or an inability to deliver to your address. Any amount already paid on a declined order is refunded in full.

Please check your order confirmation carefully. Contact us right away if any detail is wrong. Once an order has been packed we may not be able to change it.

4Payment

Orders are placed first and paid for afterwards. Nothing is charged through the Store itself. We accept:

Payment hold. A Bank transfer, GCash or Maya order reserves its stock for a limited payment window shown on your confirmation (24 hours unless stated otherwise). If no proof of payment is received within that window the order is cancelled automatically and the items go back on sale. You are welcome to place a new order if the items are still available.

Proof of payment. We review every upload before confirming the order. If a proof cannot be matched to your order or appears altered, we will contact you; the order stays on hold until the payment is verified. Please make sure the amount, date and reference number are readable.

Cash on Delivery. COD orders are not subject to the payment hold. If a COD order is refused at the door or cannot be delivered after reasonable attempts, we may decline future COD orders from the same customer or address and require prepayment instead.

5Order status and cancellation

You can follow your order through the status shown on the Store and in our emails: Pending Payment, Paid, Packed, Shipped, Delivered or Completed, and Cancelled where applicable.

You may cancel a Bank transfer, GCash or Maya order at any time before we confirm payment simply by not paying, or by emailing us. After payment is confirmed and before dispatch, you may request cancellation and we will refund the full amount paid. Once an order has been shipped it can no longer be cancelled, and the returns process in Section 8 applies instead.

6Delivery

We deliver within the Philippines. Delivery pricing is one of the following, as shown at checkout:

• Flat rate — a fixed fee shown at checkout, which may be waived for orders above a stated free-shipping threshold.
• Quoted by courier — no fee is charged at checkout; we obtain the courier’s quote once your order is packed, add it to your order, and tell you the total before dispatch. If you do not agree to the quoted fee you may cancel for a full refund of anything paid.

Delivery times shown on the Store are estimates and start from dispatch, not from the order date. Orders within Metro Manila typically arrive faster than provincial deliveries. We are not responsible for delays caused by the courier, weather, holidays, incorrect or incomplete addresses, or events outside our control, but we will help you trace a late shipment.

Please give a complete address with barangay, city and province, and a mobile number the courier can reach. If a parcel is returned to us because of an incorrect address or because nobody was available to receive it after reasonable attempts, we may charge the re-delivery fee or, for a refund, deduct the original delivery cost.

Risk in the goods passes to you when the parcel is delivered to the address you gave. Please inspect the parcel on arrival and, if the outer box is visibly damaged, note it with the courier and photograph it before opening.

You may also choose store pickup where offered at checkout. Pickup orders must be collected from our address in Section 14 within the period stated in the pickup notice; uncollected orders may be cancelled and refunded less any non-recoverable costs.

7Ownership and quality

Title to the goods passes to you once we have received payment in full, including any Cash on Delivery amount. Until then the goods remain our property.

All products are supplied as genuine, licensed merchandise from the manufacturer or distributor named on the product. Minor variations in paint application, seams and box condition are normal for mass-produced vinyl figures and are not defects. We do not grade box condition unless a listing says so; collectors who require a mint box should contact us before ordering.

8Returns, replacements and refunds

Under the Consumer Act of the Philippines (RA 7394) you are entitled to a remedy if a product is defective, damaged on arrival, or not the product you ordered. In those cases:

• Contact us within 7 days of delivery at the email address in Section 14, with your order number and clear photos of the item, its packaging and the shipping box.
• We will arrange a replacement, a repair where practical, or a full refund including the original delivery fee, at your choice where the law provides it. We will cover the cost of returning the item to us.
• Please keep the item and all packaging until the claim is resolved.

Change of mind. Because collectible figures lose value once opened, we accept change-of-mind returns only if the item is unopened, in its original sealed packaging, and returned within 7 days of delivery. Return shipping for change-of-mind returns is at your expense, and we may deduct the original delivery fee from the refund. Pre-orders and items marked as final sale cannot be returned for change of mind.

Refunds are made to the bank or e-wallet account the payment came from, or to an account you nominate for Cash on Delivery orders, within 7 working days after we receive and inspect the returned item. We are not able to refund in cash.

Nothing in this Section limits any right you have under Philippine consumer-protection law that cannot be excluded.

9Accounts, newsletter and communications

The Store does not require you to create an account; your cart and checkout details are kept in your browser for convenience. You are responsible for the accuracy of the details you enter at checkout.

By subscribing to our newsletter you agree to receive marketing emails from us. Every email includes an unsubscribe link, and you can also ask us to remove you at any time. Order-related messages (confirmations, payment reminders, shipping updates) are sent regardless of your newsletter preference because they are part of fulfilling your order.

10Acceptable use

You agree not to:

• use the Store for any unlawful purpose, or in a way that breaches these Terms;
• place orders you do not intend to pay for, or repeatedly place and abandon orders in a way that holds stock from other customers;
• submit false, altered or reused proof-of-payment images;
• attempt to access the admin area or any part of the Store you are not authorised to use, or interfere with its security, availability or data;
• copy, scrape or reuse Store content, product images or the catalogue for commercial purposes without our written permission;
• buy products for resale in a way that breaches a manufacturer’s distribution terms, where a listing states such a restriction.

We may cancel orders, refuse service and block access to the Store for anyone who breaks these rules.

11Intellectual property

The PopLife name, logo, website design, text, photographs and other content on the Store belong to Pop Asia Retail Corp. or our licensors and are protected by copyright and trademark law. Product names, character names and likenesses belong to their respective rights holders and are used only to identify the products we sell.

You may view and print pages from the Store for your personal, non-commercial use. Any other use requires our prior written consent.

12Liability

We supply the products with the care and skill you would expect from a reputable retailer, and nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Philippine law.

Subject to that, our total liability to you for any order is limited to the amount you paid for that order, including delivery. We are not liable for indirect or consequential losses, such as loss of profit or of collectible value, or for delays and failures caused by events beyond our reasonable control.

The Store is provided “as is”. We try to keep it accurate and available but do not guarantee that it will be error-free, uninterrupted, or that stock levels shown are always current.

13Changes, governing law and disputes

We may revise these Terms from time to time. The version in force when you place an order is the one that applies to that order. The “Last updated” date at the top shows the latest revision, and continued use of the Store after that date means you accept the revised Terms. If any provision of these Terms is found unenforceable, the rest continue to apply.

These Terms are governed by the laws of the Republic of the Philippines. If you have a complaint, please contact us first and we will do our best to resolve it promptly. You may also seek assistance from the Department of Trade and Industry (DTI) Fair Trade Enforcement Bureau. Any dispute that cannot be settled amicably will be brought before the proper courts of Quezon City, to the exclusion of other venues, without prejudice to any mandatory consumer-protection remedies available to you.

14Contact us

For orders, returns and any questions about these Terms: